The COVID-19 pandemic arguably affected the travel industry more than any other global industry. In what felt like overnight, both domestic and international travel was halted due to the spread of the virus. Travel organizations, such as The Travel Corporation, had to learn to adapt and create policies and procedures to help mitigate the consequences of the pandemic. This qualitative research examines the effects of the COVID-19 pandemic on the travel industry to provide an understanding of future travel implications and restrictions for travelers and guided travel companies, utilizing The Travel Corporation as an example. A total of 36 employees of The Travel Corporation were surveyed regarding their views on how the company handled the pandemic. The research shows that the travel industry needs to have policies in place that ensure resilience against any future catastrophes.

ABSTRACT There has been a significant increase in the number of female leaders in the Syrian refugee camps in Lebanon in recent years. This seems to contradict traditional notions of the place of women in Arab societies. Traditionally, women in these societies are considered to be not as capable as men. And yet, a considerable number of the leaders in the Syrian refugee camps in Lebanon tend to be women. This qualitative research is therefore aimed at examining the circumstances that have produced these female leaders. To achieve the purpose of the research, interviews and open-ended questions were administered to residents of various refugee camps in Lebanon. The results of this qualitative study indicate that while attitudes and perceptions of the role of women in Arab societies have not changed radically, certain factors have created the space for women to rise to leadership positions. Some of these include specific gendered restrictions on refugees by the Lebanese government that reduces men’s mobility and public presence. For instance, the immigration and refugee requirements are stricter for men than for women. As women step up to fill the administrative gaps in their refugee camps, they have demonstrated a type of leadership that overtly builds on their traits as mothers and thus generate trust in refugee camps. The research contributes to knowledge by directing attention to the patterns and strategies of effective leadership for women in societies that traditionally marginalize women or other minority groups.Keywords: refugee camps, communities, women, female leadership, Arab women

The recent global pandemic outbreak has adversely impacted the morale and wellbeing of frontline workers. This thesis highlights the benefit of having a humanistic leader in these challenging circumstances. The purpose of this study is to conduct a comprehensive review of leadership concepts to determine why humanistic leadership is more effective in leading front-line employees. This study aims to develop a humanistic leadership model intended to change the behavior of leaders. Among the main findings of the study is that there is a lack of focus on humanism in the medical field, which is why promoting humanistic coaching among healthcare leaders is important in illustrating selfawareness, respect, human connection, and communication between healthcare professionals.