The recent global pandemic outbreak has adversely impacted the morale and wellbeing of frontline workers. This thesis highlights the benefit of having a humanistic leader in these challenging circumstances. The purpose of this study is to conduct a comprehensive review of leadership concepts to determine why humanistic leadership is more effective in leading front-line employees. This study aims to develop a humanistic leadership model intended to change the behavior of leaders. Among the main findings of the study is that there is a lack of focus on humanism in the medical field, which is why promoting humanistic coaching among healthcare leaders is important in illustrating selfawareness, respect, human connection, and communication between healthcare professionals.