Individuals of Latinx origin are the largest minority group in the United States, and the fastest growing enrollment demographic in institutions of higher education. Yet, the achievement and opportunity gap that is demonstrated by Latinx students compared to their White counterparts continues to widen. Latinx individuals often experience cultural barriers in postsecondary education, especially in the academic advisor relationship. This study aims to help academic advisor leaders learn the Latinx undergraduate student experience in an effort to improve cultural competence in working with this population, and grow their leadership practices to help their direct reports working with Latinx students. The data for this research were collected via an action research study using observations, document analysis, and semi-structured interviews as data collection methods. The findings indicate that learning through testimonios and personal narratives grows awareness and appreciation for Latinx individuals, but also strengthens workplace relationships. This correlates with improved leadership practices and cultivating an environment of inclusivity. The study’s participants experienced the emotional impact of engaging in diversity, equity, and inclusion work and vocalized a strong desire to continue learning about work in this space. The findings indicate the need for additional professional development in learning about the Latinx student experience, and additional resources dedicated to engaging in diversity, equity, and inclusion work in the university.