The purpose of this dissertation is to explore how humans experience relationships with machines such as love and sex dolls and robots. This study places a particular emphasis on in-depth, rich, and holistic understanding of people’s lived experiences in the context of human-machine relationships and draws on human-machine communication scholarship by examining media evocation perspectives, the role of illusions, and the topic of care. Therefore, this study uses a funneled serial interview design employing three waves of semi-structured interviews (N = 47) with 29 love and sex doll owners and users. Utilizing a phronetic iterative qualitative data analysis approach coupled with metaphor analysis, the findings of this study reveal how participants experience dolls as evocative objects and quasi-others. Moreover, the findings illustrate how participants actively construct and (re)negotiate authenticity in their human-machine relationships, driven by a cyclical process between doll characteristics (agency and presence) and doll owner characteristics (imagination and identity extension) that results in an illusion of being cared for. This study extends previous scholarship by: 1) showcasing a new type of mute machines, namely humanoid mute relational machines; 2) adding empirical evidence to the largely theoretical work on dolls and doll owners; 3) adding empirical evidence to and extending media evocation perspectives by illustrating the suitability of participant metaphors for understanding machines’ evocative nature; and 4) proposing an integrative model of care and illusions that lays the foundation for a new relational interaction illusion model to be examined in future research. This study also discusses practical implications for doll owners, the public, and doll developers.

This dissertation examines how teams experience and co-construct hope for one another through storytelling and shared imaginings of possible futures during facilitated, future-focused workshops. I conducted a total of 38 qualitative, semi-structured interviews and performed two observations of facilitated workshops. This study reveals how hope in teams is a shared, complex, and emergent state that motivates team members toward accomplishing future-oriented change through empowered action. Using a gestalt framework of emotions, findings suggest hope in teams is greater than the sum of its parts and is rife with tensions and contradictions. In fact, this study suggests that hope in its latent state may first present as jadedness in team members, wherein they are guarded and seek to protect themselves from re-experiencing past pains and failures. This study found teams engage in a five-step hope emergence process during facilitated, future-focused workshops and that teams who emerged from the workshop hope-filled were able to sustain that hope by accomplishing meaningful progress toward ideas they had created in the workshop. This research expands understanding of positive emotions in the workplace and, specifically, the understanding of hope in teams by: (a) elucidating hope in teams using a gestalt emotion framework, (b) uncovering jadedness as a latent state of hope, (c) highlighting how teams experience hope as an ebb-and-flow of organizational life, (d) identifying five steps in a co-construction process of hope emergence, (e) recognizing the need for meaningful progress to be made in order for hope to persist in the team, (f) illuminating the role of disempowerment and the potential darker sides of hope, and (g) surfacing practical implications for co-constructing and sustaining hope for teams, leaders, and facilitators in the workplace.

This dissertation examines compassion in healthcare organizations through a lens of structuration theory. The purpose of this study is to identify structures that healthcare workers describe as enabling and/or constraining compassion, and the ways that healthcare workers (re)produce and transform these structures. Through qualitative, semi-structured interviews with healthcare workers, this study reveals that multiple structures in healthcare constrain compassion at different stages of the compassion process (i.e., recognizing, relating, and (re)acting). Findings also illuminate how healthcare workers engage in individual and collective compassion to support coworkers, which can (re)produce or challenge the status quo of compassion in organizations. This study extends compassion scholarship by: (a) delineating the differences between individual compassion, group compassion, and organizational compassion, (b) highlighting how structurational divergence in healthcare stunts compassion, (c) examining the limits and consequences of emphasizing compassion in healthcare, and (d) offering insight on the varied success of compassion programs.

This dissertation examines the artistic side of dialogic interventions through a meeting designthat combines music-making and storytelling. I facilitated six dialogues across four collectives with 20 participants. During the dialogue, each participant played a musical instrument called the handpan while simultaneously telling a story. Within two days of the meetings, participants described their experience of the dialogue through qualitative interviews and drawings. Findings show that fusing art with dialogue facilitated trust by creating conditions for relaxation, playfulness and presence. The dialogue also invited invitational reflexivity and relationality, which may contribute to group flourishing. The majority of participants felt heartfelt connections during moments of emotional convergence. Those who did not connect to anyone experienced uncontrolled mental noise and cautiousness. The study shows how the fusion of art and dialogue may facilitate trust, dialogic moments, and relational outcomes that could contribute to the relationality and inclusivity of a collective.

The purpose of this study is to explore the role of leadership communication incultivating compassion at work. To do so, this study utilizes positive deviance case selection and qualitative, semi-structured interviews to explore employees’ experiences with highly compassionate leaders. These interviews allow insight into employees’ perspectives on expressing suffering at work and experiences of compassionate communication from leaders. The findings of this study extend current understandings of compassion at work by highlighting the role of uncertainty to express suffering in limiting compassion, uncovering leadership communication behaviors that cultivate compassion, and illustrating dynamics that leaders navigate when reacting compassionately. Specifically, this study extends compassion theory by (1) demonstrating that uncertainty related to emotional disclosure limits employees’ sharing of personal suffering, which shapes and limits compassion processes, (2) illustrating that individuals holding traditionally marginalized or minoritized identities face additional uncertainty related to expressing pain and suffering, (3) highlighting a relational orientation that emphasizes personal well-being as enabling the compassion processes, (4) outlining anticipatory compassion as a specific discursive move that conveys care and opens space to express specific pains and suffering, and (5) empirically illustrating three dialectical tensions that punctuate the dynamic interactions between leaders and employees when relating and (re)acting compassionately.