ABSTRACT There has been plenty written on the topic of process management in business. This study focuses more on the need to research and develop a model to establish "balance" in process. Reengineering process and investing capital into current technology does not improve the outcome of process alone. The actual process activity coupled with human interface combined with technology determines the outcome of processes, however they do not indicate whether it is a balanced process or not. Wherein the word balance really means sustainable for long periods of time and easily reproduced by others. This study argues for the need of new research in the topic matter and its affects on company profitability, sustainability over long periods of time and tenure with employee.