Determining Functionality Between Accurint’s' LexisNexis and NICS: A Comparative Usability Study

Access to data is an important part of today's society. Quick, accurate information is often assessed through big data. The use of this data is integral to law enforcement and business operations. These agencies must have access to reliable background check systems to perform their jobs effectively. Not only do these systems have to be accurate, but they also must be usable. Poor usability of a system can result in user error and confusion. Additionally, when a user is not able to effectively find the information that they are looking for in a system, they are more likely to stop using it. To ensure companies are providing users with the best information possible, usability studies are often performed by companies to optimize their products. A usability survey (SUS) was distributed to those in law enforcement and/or government work to evaluate user experience. Participants with experience in LexisNexis and the National Instant Criminal System (NICS) completed a ten-question survey. Results from the survey tool were analyzed and showed that users preferred the usability of the LexisNexis database over the NICS database. Recommendations include consulting and/or hiring a UX practitioner for further investigation into usability issues in the NICS system. Long-term agency investment decisions could be determined based on employee usability feedback. Therefore, periodic usability surveys should be part of any organizational plan to ensure optimal user experience. Continued development and modifications of existing content are a fundamental part of any database search site.