Understanding Hacking-as-a-Service Markets

An examination of 12 darkweb sites involved in selling hacking services - often referred to as ”Hacking-as-a-Service” (HaaS) sites is performed. Data is gathered and analyzed for 7 months via weekly site crawling and parsing. In this empirical study, after examining over 200 forum threads, common categories of services available on HaaS sites are identified as well as their associated topics of conversation. Some of the most common hacking service categories in the HaaS market include Social Media, Database, and Phone hacking. These types of services are the most commonly advertised; found on over 50\% of all HaaS sites, while services related to Malware and Ransomware are advertised on less than 30\% of these sites. Additionally, an analysis is performed on prices of these services along with their volume of demand and comparisons made between the prices listed in posts seeking services with those sites selling services. It is observed that individuals looking to hire hackers for these services are offering to pay premium prices, on average, 73\% more than what the individual hackers are requesting on their own sites. Overall, this study provides insights into illicit markets for contact based hacking especially with regards to services such as social media hacking, email breaches, and website defacement.