Analysis and modeling of services impacts on system workload and performance in service-based systems (SBS)

In recent years, service oriented computing (SOC) has become a widely accepted paradigm for the development of distributed applications such as web services, grid computing and cloud computing systems. In service-based systems (SBS), multiple service requests with specific performance requirements make services compete for system resources. IT service providers need to allocate resources to services so the performance requirements of customers can be satisfied. Workload and performance models are required for efficient resource management and service performance assurance in SBS. This dissertation develops two methods to understand and model the cause-effect relations of service-related activities with resources workload and service performance. Part one presents an empirical method that requires the collection of system dynamics data and the application of statistical analyses. The results show that the method is capable to: 1) uncover the impacts of services on resource workload and service performance, 2) identify interaction effects of multiple services running concurrently, 3) gain insights about resource and performance tradeoffs of services, and 4) build service workload and performance models. In part two, the empirical method is used to investigate the impacts of services, security mechanisms and cyber attacks on resources workload and service performance. The information obtained is used to: 1) uncover interaction effects of services, security mechanisms and cyber attacks, 2) identify tradeoffs within limits of system resources, and 3) develop general/specific strategies for system survivability. Finally, part three presents a framework based on the usage profiles of services competing for resources and the resource-sharing schemes. The framework is used to: 1) uncover the impacts of service parameters (e.g. arrival distribution, execution time distribution, priority, workload intensity, scheduling algorithm) on workload and performance, and 2) build service workload and performance models at individual resources. The estimates obtained from service workload and performance models at individual resources can be aggregated to obtain overall estimates of services through multiple system resources. The workload and performance models of services obtained through both methods can be used for the efficient resource management and service performance assurance in SBS.