Phoenix's place for the homeless: stories from the Maricopa County Human Services Campus

This thesis investigates how homeless men and women who use one of only six human services campuses (hscs) in the nation negotiate the stigmatization they may feel as homeless people living in Phoenix, Arizona. An hsc centralizes services to one area of the city to decrease the run around of scattered-site service delivery. It also creates a legitimized space for the homeless in the city. A place for the homeless can be a rarity in cities like Phoenix that have a history of implementing revanchist policies and neo-liberal land use planning, most notably found in its downtown revitalization efforts. During Phoenix's development as a major metropolitan area, the homeless population emerged and lived a life on the margins until the 2005 creation of the Human Services Campus. This research unearths the experiences of homeless men and women who use the HSC today. I used qualitative methods, including document review, 14 in-depth interviews with homeless men and women, 7 interviews with service providers, informal conversations with additional homeless clients, and 14 months of field observations at the HSC to collect the data presented in this thesis. The results of this research illustrate reasons why the homeless clients interviewed were sensitive to the stigmatization of their social status, and how they managed their stigmatization through relationships with homeless peers and staff on the HSC. The presence of an action plan to exit homelessness was critical to the nature of these relationships for clients, because it influenced how clients perceived their own stigmatization as a homeless person.