The Impact of Student Ticket Bundles on Attendance for the Arizona Diamondbacks

Major League Baseball (MLB) is home to the oldest sports fans out of the top major sports with 50% of their viewers 55 or older (Paul, 2017). To try and reverse this trend, the MLB has been experimenting with advanced technology to create various ticket programs that appeal to younger people; one of them being the Summer Pass. The pass has allowed casual and die-hard fan groups to purchase a monthly/season long subscription to attend as many home games for one flat rate. While current fans praise the concept of the Summer Pass, teams need to find a way to expand their fan base by influencing young, non-sport fans to start showing up to games. It is imperative for teams to expand their fan base by converting non-fans to fans, especially to a younger generation because of the customer lifetime value (CLV) they can bring to the team. According to Qualtrics, CLV is a measurement of how valuable a customer is to your company with an unlimited time span as opposed to just the first purchase (Qualtrics, 2019). Converting non-fans to fans at a younger age will improve the fan base by maintaining a stream of loyal fans. The Arizona Diamondbacks are fortunate enough to play in a city next to one of the largest college’s in the nation. Unfortunately, college students attending Arizona State University aren’t baseball fans. The Student Pass could be a cheap, efficient way to influence college students to attend Diamondbacks games in their free time.
To see what will influence people who aren’t fans of the Arizona Diamondbacks to start attending games, data was collected from students attending Arizona State University and they were categorized into different clusters based on their fan status. These clusters were analyzed based on the different levels of fandom each student identified as. The analysis found that students who aren’t sports fans are disinterested in purchasing the Student Pass to attend Diamondbacks games. Including Student Pass bundles with either a t-shirt, food credit voucher, or collectible/bobblehead will not influence their decision to attend Arizona Diamondbacks games. Implications of this study provide the next possible steps for the Arizona Diamondbacks and other MLB teams to use alternative measures that could potentially influence non-fans to attend games in hopes of them becoming a fan.
With hopes of increasing attendance rates through college students, a survey was created to target students at Arizona State University to determine how aware students are of the D-Backs Student Pass; and to offer a solution of how to increase attendance by penetrating Generation Z. The results from this study are intended to identify the different fan types at Arizona State University. A summary of key findings says:
1. Including ticket bundles as options for the Student Pass will not influence non-sports or Diamondbacks fans to attend games
2. Diehard Devin are willing to spend more on ticket bundles than the other fan groups that attend Diamondbacks games
3. The most popular ticket option is a $2 ticket to a Friday game