Collaboration across organizational boundaries: developing an information technology community of practice : Arizona State University

Rapidly increasing demand for technology support services, and often shrinking budgetary and staff resources, create enormous challenges for information technology (IT) departments in public sector higher education. To address these difficult circumstances, the researcher developed a network of IT professionals from schools in a local community college system and from a research university in the southwest into an interorganizational community of practice (CoP). This collaboration allowed members from participating institutions to share knowledge and ideas relating to shared technical problems. This study examines the extent to which the community developed, the factors that contributed to its development and the value of such an endeavor. The researcher used a mixed methods approach to gather data and insights relative to these research questions. Data were collected through online surveys, meeting notes and transcripts, post-meeting questionnaires, semi-structured interviews with key informants, and web analytics. The results from this research indicate that the group did coalesce into a CoP. The researcher identified two crucial roles that aided this development: community coordinator and technology steward. Furthermore, the IT professionals who participated and the leaders from their organizations reported that developing the community was a worthwhile venture. They also reported that while the technical collaboration component was very valuable, the non-technical topics and interactions were also very beneficial. Indicators also suggest that the community made progress toward self-sustainability and is likely to continue. There is also discussion of a third leadership role that appears important for developing CoPs that span organizational boundaries, that of the community catalyst. Implications from this study suggest that other higher education IT organizations faced with similar circumstances may be able to follow the model presented here and also achieve positive results.