Perception of Safety on Transit During COVID-19: A Case Study of Berlin, Germany

Transit agencies are struggling to regain ridership lost during the pandemic. Research shows that riding transit was among the most feared activities during the pandemic due to people’s high perceived risk of infection. Transit agencies have responded by implementing a variety of pandemic-related safety measures in stations and vehicles, but there is little literature assessing how these safety measures affect passengers’ perception of safety. This study implements surveys, interviews, and observations in Berlin, Germany to assess how passengers’ demographic characteristics and experiences with safety measures are related to their perception of safety using transit. Females and older age groups were more likely to perceive transit as riskier than males and younger age groups. The results provide little evidence to suggest that safety measures have a significant impact on passengers’ perception of safety, however. If this result is supported by future research, it suggests that transit agency investments in pandemic safety measures may not help them to regain ridership.